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Home > Careers > Vacancies > Christie Insurance- Team Leader, Renewals- Milton Keynes

Team Leader, Renewals- Milton Keynes

Job Description

Who are we?

Christie Insurance specialise in seven sectors: Retail, Care, Childcare & Education, Hotels, Pubs & Restaurants, Leisure, Healthcare (Dental, Pharmacies, GP practices). We are part of Christie Group plc - a leading business services group with 38 offices across the UK and Europe. We are committed to what we do as an advice led service. We are and will remain an independent broker (we are not an aggregator).

Why us?

Do you want to become part of a small nimble team, you lead a team in which we listen to ideas, suggestions and then supports you and your team to take ownership and responsibility to deliver agreed outcomes and objectives. We want you to help us create an environment that you and your team can thrive in.

With our office in central Milton Keynes, 10 minutes from the train station, we are in a fantastically unique position to grow exponentially over the coming years, and we want you to be part of that. We are looking for an experienced Insurance Account Executive to lead the commercial renewals team. The person we are looking for is a very capable and experienced commercial insurance broker, a team leader that understand their teams needs and how to get the best out of them with a consultative approach, role models behaviours and how to achieve results through their working style, has great success in retaining and developing relationships with our customers. Creates confidence and trust in what and how you work.

If this sounds like you, we have an amazing opportunity for you. As you will know this type of opportunity does not come around very often.

With our new office in Milton Keynes, but also using our London office, we have a real opportunity for our hybrid teams to come together to create an environment that we all want to be present, to enable us to regroup, engage and have fun with each other and create a feeling of belonging to a fantastic business. We also want to ensure that we have regular opportunities to learning together, to build up skills and competency, to gain confidence to develop us in our working lives and careers.

What might it look like?

· Working with your team to ensure that we respond promptly to client queries and ensure that all communications with customers and/or insurers, or other relevant business contacts are accurately recorded through our Acturis system.

· Enable your team to confidently and with knowledge, advise customers on the policy cover, terms and conditions, deal with claims and ensure that the customer understands the effect of breach of onerous conditions or requirements.

· Encourage and enable your team to deal with new business and renewals arising from customer contact, giving them appropriate support and help to achieve key objectives and targets.

· Review proposals and make recommendations for insurance cover based on information gathered from customer, using your knowledge and expertise to ensure we provide a consistently, high quality brokering service.

Skills and experience

· Demonstrable success providing telephone and face to face-based advice for commercial insurance brokering customers.

· Able to show success in retention of customers, within commercial insurance renewals environment.

· Project a professional and competent image, with an engaging and friendly manner, over the telephone and face to face

· To be able to manage high volumes of enquiries professionally and with timely actions

· Able to plan, deliver and review your renewals plans, and oversee your teams to ensure that customers needs are met

· Role model strong relationship building, influencing and team building skills.

· Experience of successfully leading and managing a commercial insurance – renewals team

· Diploma from CII or above

· Knowledge of Acturis would be an advantage, but understanding of other brokerage system will help. Training will be given

What we can offer

  • Negotiable Salary
  • Bonus Structure based upon retention.
  • Car allowance
  • 25 days holiday
  • Flexible Working
  • Income Protection if you fall ill
  • Pension
  • Life Assurance
  • A real ability to influence the direction of the business
  • Career opportunities

We want our team to be high achieving, fun, entrepreneurial, sharing the highs, knowledge, training, chat and of course doing an amazing job for some amazing customers, if this sounds like you and something you want to be a part of, apply now by sending your CV to jobs@christie.com

Please note, we are unable to provide Visa Sponsorship at this moment in time.